Shipping & Returns
Processing Times
All custom orders are made to order and therefore will be dispatched within 4-5 weeks, not including weekends & bank holidays.
Ready made items will be dispatched within 1 week.
How long does your shipping take?
Royal Mail Tracked 24 : 1-3 business days & can be tracked along the way.
Royal Mail Tracked 48 : 2-5 business days & can be tracked along the way.
International Tracked : 7-10 business days & can be tracked along the way.
International Tracked & Signed : 7-10 business days & can be tracked along the way and requires a signature upon delivery.
Cancellations, returns and exchanges
Orders can be cancelled within 24 hours of ordering, after 24 hours the order cannot be cancelled.
My items are made to order, therefore we cannot accept returns or exchanges unless faulty. Refunds will not be given if an item is too small/big, size charts are listed on each style if you need any help.
If you have any issues at all with your order, please contact me at info@byelenagrace.co.uk
Can I edit my order?
Once an order has been placed it can not be edited. Please ensure all information is correct before placing your order. If you have any issues at all with your order, please contact me at info@byelenagrace.co.uk
How can I contact you?
Any enquires or issues can be sent to : info@byelenagrace.co.uk
Please note : PayPal orders will show on bank statements as ‘PCPBEG’ (Paper Chic Plans / By Elena Grace)